Claim terms

Any claims you make ,may be determined with you  individually and in accordance with applicable law, so that  you  will be satisfied.  The seller commits to the buyer to deliver the product in the agreed quantity and at the price valid on the date of the order confirmation in a quality corresponding to the standards and regulations valid in the territory of the Slovak Republic.

The warranty conditions are governed by the provisions of the Civil Code. The warranty period is 24 months unless stated differently for a particular product and begins to run from  the date of receipt of the product by the buyer. The warranty period is extended by the time the buyer could not use the product for warranty repair of the product. In case of the exchange of product for new product, the buyer will receive a document on which the product will be replaced. In this case, the new warranty period begins to run from the date of receipt of the product. The warranty expires by damage of the product with inappropriate use, improper installation, use of the product in unsuitable conditions, damage due to a natural event.

The seller takes responsibility for any damage to the product that occurs during transportation.  In cases of sale at a lower price, the seller is not responsible for a defect for which a lower price has been negotiated.

The seller is not responsible for the defects if the buyer:

• •caused the defect of the product him/herself
• • the buyer knew, prior to taking over the product about the defect of the product; has been expressly and clearly warned of a defect and if discount for defect has been provided from the purchase price
• •use of the product in contravention of the operating instructions, by improper installation
• •defects have arisen  in the warranty period due to wear   of the product caused by normal, misuse or excessive use
• •defects were caused by improper handling
• • the product is claimed after the warranty period
• •defects have appeared  as a result of a natural disaster
• •defects were caused by incorrect or excessive use of the product
• •defects have been caused by improper treatment

COMPLAINT 

 You can apply the product claim:

• • e-mailom: info@putmyname.com
• • If you wish to return the product to be reclaimed, it is required to be sent back via recorded delivery or signed for delivery to avoid losing it with the following steps of complaints.

Complaints must include the following:

• • the name of the claimed product
• •the reason for claim, the specific description of the defect or the photo of the defect
• •If you have a problem with clothes labels, the following answers should be mentioned: 1. What type - the name of the washing powder you use ?; 2. Do you use a fabric softener? If yes what type - name? ; 3. At what temperature do you wash? ; 4. At what speed do you spin the laundry ?; 5. What other products included washing powder do you use when washing the laundry?
• •attach the claimed product
• •a copy of the receipt
• •the address where  to send a settled claim and also the IBAN in the event of a refund for the product.
• If the claim does not contain all of the above-mentioned elements, the claim department will not be able to deal with this claim and consequently find it inappropriate. In this way, the customer forfeits compensation for the damaged product. If a claim is made, the buyer will be contacted by the worker  who will assess the eligibility of the claim. The worker immediately decides on complaints after due examination, in difficult cases within 30 working days of receipt of the complaint.

 If the label application procedure has not been followed, it is not possible to request a product complaint because the claim is automatically considered invalid as the correct label application procedure has not been followed.

RIGHT TO RETURN THE PRODUCT


The subject of this contract is the construction of a contract, in accordance with § 7 par. Article 6 c) of Act no. 102/2014 Z. z. you can not withdraw because the product is subsequently created only for your consumption and the product can no longer be offered for sale after its manufacture. What this  really means is that this 14-day return time can not be used for this online sale without giving a reason. All of our products are custom made !